What is Pega?
Pegasystems (Pega), is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management (CRM) and business process management (BPM).
Pega provides a powerful platform that empowers the world’s leading organizations to unlock business-transforming outcomes with real-time optimization. Clients use our enterprise AI decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, they’ve built out scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.
HOW CAN pega HELP?
Pega’s AI-powered decisioning capabilities can help businesses to make better decisions in real-time, while its no-code platform allows for faster application development and deployment. In summary, Pega empowers businesses to transform their operations, optimize workflows, and create positive customer interactions.
WHAT CAN PEGA DO?
Pega, as a powerful platform, offers several benefits for businesses. Here are some ways it can be useful:
- Streamline Business Processes: Pega helps organizations streamline their business processes, making them more efficient and effective.
- Automate Repetitive Tasks: By leveraging Pega’s capabilities, businesses can automate repetitive tasks, freeing up valuable time for employees to focus on more strategic activities.
- Improve Customer Experiences: Pega enables personalized engagement and efficient service delivery, leading to enhanced customer experiences.
- Increase Back-Office Operational Efficiency: Organizations using Pega have seen up to a 45% increase in back-office operational efficiency due to baseline automation capabilities and the introduction of robotic process automation (RPA) and task mining over three years1.
- Enhance IT Efficiencies: Standardizing on the Pega Platform results in various IT-related benefits, contributing to improved overall efficiency
WHAT INDUSTRIES DOES PEGA WORKS?
Pega also offers industry-specific solutions for various sectors, including:
- Financial Services
- Communications
- Automotive
- Media & Entertainment
- Insurance
- Government
- Energy
- Transportation & Logistics
- Healthcare & Life Sciences
- Manufacturing & High Tech
- Retail
- Travel & Hospitality
TECHNOLOGIES WE HAVE SKILLS WITHIN PEGA
At Talentus, we understand that in order to provide quality services, we need to have a deep understanding of the underlying technology, as well as combine our expertise and experience.
Pega’s core is based on their Center-out™ business architecture which has a 5-step approach:
- AI and rules operate across all available channels. Together, they ensure all conversations are guided by real-time customer information, rules are consistently enforced, and every recommended action is on target.
- Actionable intelligence. Begin with a microjourney™, the section of a customer journey tied to a specific outcome. Work backwards to define milestones along the way. Then add case management – a software-based approach to managing, automating, and improving work – so you can get every step done and get it right.
- Consistent experience. Pega’s Digital Experience API’s keeps your front-end channels and back-end logic in sync, not in silos.
- Connect down to your systems. Reach into your back-end systems, and pull out important data without adding complexity. The Pega Live Data virtualization layer automatically taps into the data you need, regardless of source, so you can modernize legacy systems without breaking your processes.
- Scale your solution. By making changes in layers, you can quickly adapt microjourneys for different customer types, lines of business, geographies, and more. Start small and fast. Scale big and broad. And stay future-proof.
TALENTUS SKILLS AND ENGINEERS, WE CAN PROVIDE YOU WITH
- Pega Developers with BPM, KYC and CLM experience
- Pega Architects
- Pega Project Managers with Agile experience